Frequently Asked
Questions.

Listing Engine is an AI-powered listing and crosslisting tool built for resellers. Upload your product photos and Listing Engine can generate titles, descriptions, categories and item specifics, helping you create listings faster.

Listing Engine currently supports publishing to eBay and Vinted, with additional marketplace integrations planned.

Yes. Listing Engine is currently built primarily for UK resellers, with workflows designed around eBay UK and Vinted UK.

Listing Engine analyses your product photos and uses AI to create listing information including titles, descriptions, categories, condition information and relevant item specifics.

You can review and edit the generated information before publishing.

Yes. AI-generated listings are created as drafts first, allowing you to review and edit the photos, title, description, category, condition, item specifics and other listing information before publishing.

Yes. Bulk Create allows you to group photos into multiple items and generate multiple listings together, significantly reducing the time required to create larger batches of inventory.

Go to Create Listing, add your SKU, quantity, selling platform, photos, listing type and price. Set your offers and eBay policies where applicable, add any extra measurements or keywords you want the AI to use, then press Save and Create.

For a full walkthrough, visit our Getting Started guide.

Bulk Create allows you to upload a batch of photos, group them into individual products and allocate listing information such as SKU, price and quantity.

Once all of your products have been allocated, press Create Drafts and Listing Engine will generate the listings together.

Yes. Listings can be published to eBay, Vinted, or both marketplaces, depending on where you want the item to be available for sale.

Yes. From the Listings page you can select multiple listings and perform supported actions in bulk, including publishing multiple listings together.

SKU Seq automatically increases your SKU as you allocate each new item during Bulk Create. For example, if your first SKU is 1001, the next allocated item can automatically become 1002, followed by 1003 and so on.

We recommend completing as many relevant item specifics as possible. Providing accurate item specifics gives eBay more structured information about your product and can help buyers find relevant listings through search and filters.

Yes. Listing Engine has been expertly trained to create optimised titles using relevant product keywords identified from your photos and product information.

Listing Engine also automatically fills in relevant item specifics, giving eBay more structured information about your product and helping improve visibility in search and filters.

Yes, when using Create Listing for a single item. You can provide additional information such as measurements, product details or keywords for the AI to use alongside your photos when generating the listing.

This option is not currently available in Bulk Create.

Go to Settings → Integrations and select Connect for eBay. You will be taken to eBay to log in and authorise Listing Engine.

Once connected, return to Integrations, click the cog and add in your inventory location.

Next, go to Settings → Preferences and complete the eBay configuration.

Need more help? View our Getting Started guide here.

Yes. Private or personal eBay accounts can use Listing Engine, although you may first need to setup your eBay Business Policies before creating a listing.

eBay Business Policies store your Payment, Shipping and Returns settings. Listing Engine uses these policies when publishing listings to eBay. If required, you can create them from Account Settings → Business Policies on the desktop version of eBay.

Newly created eBay Business Policies may not appear immediately while eBay processes them.

Once created, go to Settings → Preferences → eBay Configuration and press Refresh to fetch the latest policies from eBay.

If they still do not appear, wait a little longer and try refreshing again. In some cases, eBay can take up to 24 hours to make newly created policies available.

Yes. Once your eBay account is connected and your listing is ready, Listing Engine can publish it directly to your connected eBay account.

If your eBay connection needs refreshing, disconnect eBay from Settings → Integrations, make sure you are logged into the correct eBay account, and then connect it again.

If you continue to experience connection problems, visit our Support page for help.

Listing Engine connects to Vinted using our Google Chrome extension. Install the Listing Engine extension from the Chrome Web Store, enable it, open Vinted in its own Chrome tab and log in to your Vinted account.

The Listing Engine Chrome extension allows Listing Engine to interact with Vinted while you are logged into your Vinted account in Chrome. Unlike the eBay integration, the Vinted connection requires the extension and an active Vinted browser session.

No. Your Vinted password is not shared with Listing Engine. You log into Vinted normally through Vinted's own website.

Yes. When publishing to Vinted or using Vinted inventory synchronisation:

• Google Chrome must be running;
• the Listing Engine extension must be enabled;
• Vinted must be open in its own Chrome tab; and
• you must be logged into your Vinted account.

If any of these conditions are not met, the Vinted connection will pause.

First check that you are using desktop Google Chrome and that:

• the Listing Engine extension is installed and enabled;
• Vinted is open in its own browser tab;
• you are logged into the correct Vinted account; and
• there are no CAPTCHA, login checks or verification requests waiting on Vinted.

Once checked, refresh both the Vinted and Listing Engine tabs.

Chrome normally updates extensions automatically.

If you are experiencing Vinted publishing or synchronisation problems, make sure the Listing Engine extension is enabled and that Chrome has installed the latest available version from the Chrome Web Store.

When the same item is listed on both eBay and Vinted, Listing Engine helps keep the listings synchronised.

If an item sells on one marketplace, Listing Engine will automatically remove the corresponding listing from the other marketplace, helping reduce the risk of selling the same item twice.

A sale on one marketplace triggers the listing on the other marketplace to be automatically delisted.

For Vinted synchronisation to operate, the Listing Engine Chrome extension must be enabled and you must be logged into Vinted in an open Chrome tab.

If Chrome is closed, the Vinted tab is closed, you log out of Vinted or the Listing Engine extension is disabled, the Vinted connection will pause.

Enable the extension, open Vinted and log back into your account to restore the connection.

Use Withdraw when you want to remove a live listing from a marketplace but keep the listing saved in Listing Engine.

Use Delete when you want to permanently remove the listing from Listing Engine. Deleting a listing from Listing Engine does not remove the live listing from eBay or Vinted.

If you want to remove an item from both Listing Engine and the marketplace, withdraw it first and then delete it.

Description Templates allow you to control how your Listing Engine descriptions are formatted. Listing Engine includes four preset description templates as well as a Custom/Fixed template.

Yes. The Custom/Fixed template allows you to add your own fixed description content instead of using one of the preset Listing Engine templates.

Go to Settings → Preferences and select your preferred description template. You can choose one of the Listing Engine preset templates or your Custom/Fixed template.

You can still review and edit the description of individual listings before publishing.

No. Changing your description template only affects new drafts created after the change.

Existing drafts and previously created listings will keep their current description.

Listing Engine supports standard image formats as well as HEIC photos from iPhones. For the fastest processing experience, we recommend using JPEG/JPG images where possible.

Yes. HEIC photos are supported, but they may take longer to process than JPEG images.

For faster processing, you can change your iPhone camera setting to: Settings → Camera → Formats → Most Compatible. New photos will then be saved as JPEG.

New users receive 50 free listing credits. After your free credits, additional credits are purchased in packs, starting from 100 credits for £20. That works out at £0.20 per listing, with no monthly subscription required.

If Listing Engine fails to generate your listing, the credit used for that generation will be automatically refunded to your account.

Each draft listing created by Listing Engine uses one listing credit.

No. Listing Engine credits do not expire, so you can purchase credits and use them whenever you need them.

No. Listing Engine uses a pay-as-you-go credit system with no monthly subscription. You can purchase additional credit packs from your account whenever you need them.

No. New accounts receive 50 free credits and no credit card is required to start using Listing Engine.

First check any error message shown by Listing Engine.

For eBay, make sure your account is connected and that the required Payment, Shipping and Returns policies are available.

For Vinted, make sure Chrome is running, the Listing Engine extension is enabled, Vinted is open and you are logged into the correct Vinted account.

If you are unsure whether a listing has already published, check the marketplace before attempting to publish it again.

Make sure:

• you are using desktop Google Chrome;
• the Listing Engine extension is enabled;
• Vinted is open in its own tab;
• you are logged into Vinted; and
• there are no CAPTCHA or verification requests waiting for you.

Refresh the Vinted and Listing Engine tabs after completing these checks.

Try reconnecting your eBay account from Settings → Integrations. Make sure you are connecting the correct eBay account and check that your required Business Policies and inventory location are configured.

For step-by-step setup instructions, visit our Getting Started guide. If you are still having trouble or would like help getting set up, visit our Support page where you can contact the Listing Engine team or book an onboarding call.